Privacy Policy

Introduction

Unite ("we," "us," or "our") operates the Unite Patient Store on behalf of Total Joint Specialists ("TJS"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our Store.

By using the Store, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use the Store.

Information We Collect

Information You Provide

When you place an order or interact with our Store, you may provide:

• Contact Information: Name, email address, phone number
• Shipping Information: Delivery address
• Billing Information: Billing address, payment card details (processed securely by our payment processor)
• Order Information: Products purchased, order history
• Communications: Messages you send to our support team

Information Collected Automatically

When you visit the Store, we automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, clicks, scrolling behavior
• IP Address: Used for security, fraud prevention, and approximate location
• Cookies and Similar Technologies: See our Cookie section below

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer support
• Process returns and refunds
• Prevent fraud and unauthorized transactions
• Improve our Store and services
• Comply with legal obligations
• Send promotional communications (with your consent)

Information Sharing

We may share your information with:

• Service Providers: Companies that help us operate (payment processors, shipping carriers, email services)
• Total Joint Specialists: As we operate this Store on their behalf
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do NOT sell your personal information to third parties for their marketing purposes.

Payment Security

Your payment information is processed securely by our third-party payment processor. We do not store complete credit card numbers on our servers. Our payment processor is PCI DSS compliant, meeting the highest security standards for handling payment data.

Cookies and Tracking

We use cookies for:

• Essential Cookies: Required for the Store to function (cart, checkout)
• Analytics Cookies: Help us understand how visitors use the Store
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect Store functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is retained for accounting, tax, and legal compliance purposes. You may request deletion of your account data by contacting us.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise these rights, please contact us at support@unitemedical.net.

Children's Privacy

The Store is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Store after changes constitutes acceptance of the updated policy.

Contact Us

For privacy questions or concerns: