We want you to be confident in your purchase. Returns are accepted within 30 days of delivery for eligible items—unopened, in original packaging—and for manufacturer defects. Perishable items are not returnable.
*Subject to the conditions below.
Returns are not accepted if the product has been opened. Items must be in original, sealed packaging with no signs of opening or use.
We accept returns for manufacturer defects within 30 days of receipt. Contact us with your order number and a description (and photos if helpful). We will provide a prepaid label when applicable and issue a refund or replacement once verified.
Perishable items (including certain supplements or nutrition products) are not returnable for safety and hygiene reasons.
Email support@unitemedical.net with your order number and reason for return.
We’ll review and send a Return Authorization (RMA) if the return is eligible.
Pack the item in its original packaging and ship to the address we provide.
Once we receive and inspect the return, we’ll process your refund within 5–7 business days.
Important
Returns that do not meet these conditions (e.g., opened, used, past 30 days, or perishable) may be rejected and sent back at your expense.
For return requests or questions, contact Unite Medical:
Unite Patient Store
Email: support@unitemedical.net
Please include your order number in all correspondence.